Privacy Policy
Effective Date: June 2026
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Welcome to GoLakhor. Your privacy is important to us. This Privacy Policy explains how GoLakhor collects, uses, stores, protects, and discloses information when you use our platform and services.
By registering, accessing, or using GoLakhor, you agree to the practices described in this Privacy Policy.
1. About GoLakhor
GoLakhor is a transportation and mobility platform operated by Nattoint. The platform connects verified customers and drivers for taxi booking services and provides wallet-based payment facilities, ride management, notifications, advertisements, and customer support services.
2. Information We Collect
To provide safe and reliable services, we collect information from both drivers and customers.
Customer Information
We may collect:
- Full Name
- CID Number
- Date of Birth
- Phone Number
- Email Address
- Primary Location
- Profile Photograph
- Account PIN (encrypted)
- Device Information
- Login Activity
- Wallet Transactions
- Ride History
- Customer Ratings and Reviews
Driver Information
We may collect:
- Full Name
- CID Number
- Date of Birth
- Phone Number
- Email Address
- Nationality
- Driving License Information
- Vehicle Information
- Vehicle Registration Number
- Driver Photograph
- Vehicle Photograph
- License Copies
- Service Time Information
- Service Location Information
- Account PIN (encrypted)
- Ride History
- Earnings Information
- Withdrawal Records
- Ratings and Reviews
3. Why We Collect Information
We collect information to:
- Verify user identity
- Prevent fraud and unauthorized activities
- Match customers with drivers
- Process ride bookings
- Process payments and withdrawals
- Improve platform performance
- Provide customer support
- Send announcements and notifications
- Maintain platform security
- Comply with legal and regulatory requirements
4. Location Permission
GoLakhor requires access to your device location.
Location data is used to:
- Identify nearby drivers
- Process taxi bookings
- Verify ride routes
- Improve pickup accuracy
- Enhance customer safety
- Improve platform efficiency
Location access may be used while the application is active and during ride-related activities.
Disabling location access may limit or prevent certain platform features from functioning properly.
5. Camera Permission
GoLakhor may require camera access for:
- Uploading profile photographs
- Uploading vehicle photographs
- Document verification
- Identity verification
- Security and compliance purposes
Camera access is only used when required for specific platform functions.
6. Microphone Permission
GoLakhor may request microphone access for:
- Voice communication features
- Ride verification functions
- Customer support features
- Safety-related platform services
Microphone access is only activated when necessary for approved platform features.
7. Email Verification
To protect user accounts, GoLakhor uses email verification during registration.
We may send:
- OTP verification codes
- Security notifications
- Login alerts
- Platform updates
- Transaction confirmations
- Service announcements
Users are responsible for maintaining access to their registered email address.
8. Wallet and Financial Information
GoLakhor maintains transaction records for:
- Wallet deposits
- Ride payments
- Driver earnings
- Fund withdrawals
- Transfer requests
- Transaction history
Financial records are retained to ensure transparency, accountability, auditing, and dispute resolution.
GoLakhor does not store banking passwords, internet banking credentials, or sensitive payment authentication information.
9. Ride Information
To operate the platform, we collect ride-related information including:
- Pickup Location
- Drop-off Location
- Ride Date and Time
- Assigned Driver Information
- Ride Status
- OTP Verification Records
- Payment Records
This information helps ensure service quality, security, and dispute resolution.
10. Ratings and Reviews
Customers may rate drivers, and the platform may display ratings to improve service quality.
Ratings help:
- Measure performance
- Improve service standards
- Maintain platform accountability
- Assist customers in making informed decisions
GoLakhor reserves the right to remove abusive, misleading, fraudulent, or inappropriate reviews.
11. News, Advertisements and Promotions
Users may receive:
- Platform announcements
- Service updates
- Promotional content
- Sponsored advertisements
- News section updates
Users who submit advertisements acknowledge that such content may be visible to other platform users.
Advertisement fees are non-refundable unless otherwise approved by GoLakhor Administration.
12. Data Security
GoLakhor implements reasonable security measures to protect user information.
These measures may include:
- Encrypted login credentials
- Access control systems
- Verification procedures
- Secure database management
- Monitoring and fraud detection systems
While we take reasonable precautions, no digital platform can guarantee absolute security.
Users are encouraged to protect their login credentials and PINs.
13. Account Security Responsibilities
Users are responsible for:
- Keeping their PIN confidential
- Protecting account access
- Logging out from shared devices
- Reporting suspicious activities immediately
Users are responsible for activities performed through their accounts unless unauthorized access is reported promptly.
14. Information Sharing
GoLakhor does not sell user personal information to third parties.
Information may be shared only when necessary:
- To facilitate ride services
- To process transactions
- To comply with legal requirements
- To respond to lawful government requests
- To investigate fraud or security incidents
- To protect the rights, safety, or property of GoLakhor, its users, or the public
15. Data Retention
GoLakhor may retain information for as long as necessary to:
- Provide services
- Maintain records
- Resolve disputes
- Prevent fraud
- Meet legal obligations
- Enforce platform policies
Certain information may remain archived even after account closure when legally required.
16. Account Suspension or Termination
GoLakhor reserves the right to suspend or terminate accounts that:
- Provide false information
- Violate platform policies
- Engage in fraudulent activities
- Abuse platform services
- Threaten platform security
Suspended or terminated accounts may lose access to certain platform features.
17. Changes to Personal Information
Customers may edit certain profile information through their account.
Drivers requiring profile modifications may contact administration for verification before changes are approved.
Additional verification may be requested before sensitive information is updated.
18. Changes to This Privacy Policy
GoLakhor may update this Privacy Policy from time to time.
Updated versions become effective upon publication on the platform.
Users are encouraged to review this Privacy Policy periodically.
Continued use of GoLakhor after updates indicates acceptance of the revised policy.
19. Contact Information
For privacy-related questions, account concerns, or support requests, contact GoLakhor Administration.
WhatsApp / Call / Text:
+975 16126519
Email:
golakhor.nattoint.com@gmail.com
Website:
https://golakhor.nattoint.com
20. Consent
By creating an account, accessing, or using GoLakhor, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection, use, storage, and processing of your information as described herein.
