How GoLakhor Works?
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GoLakhor is a digital taxi-booking platform operated by Nattoint that connects passengers with registered taxi drivers across Bhutan. The platform is designed to provide a safe, transparent, and convenient transportation experience through verified drivers, secured customer accounts, wallet-based payments, and real-time ride management.
1. Driver Registration Process
To become a GoLakhor driver, applicants must register through the Driver Registration Portal:
https://golakhor.nattoint.com/tbs-driver-register/
Information Required
Drivers must provide the following information:
- Full Name
- CID (Identity Card) Number
- Date of Birth
- Phone Number
- Email Address
- Nationality
- Driving License Number
- Vehicle Type
- Vehicle Registration Number
- Service Time
- Service Location
- Service Type (Local or Outstation)
- 6-Digit Login PIN
Drivers must also upload the following documents:
- Driver Photograph
- Vehicle Photograph
- Front Copy of Driving License
- Back Copy of Driving License
Before submission, drivers must read and accept the Terms and Conditions.
Local vs Outstation Service
Local Service
Local drivers operate within their registered Dzongkhag and primarily serve passengers travelling inside the same Dzongkhag.
Examples:
- Thimphu Town to Babesa
- Paro Town to Bondey
- Gelephu Town to Sarpang Town
Outstation Service
Outstation drivers are willing to accept rides that travel outside their registered Dzongkhag.
Examples:
- Thimphu to Paro
- Thimphu to Punakha
- Gelephu to Thimphu
Drivers may choose the service type that best suits their availability and travel preferences.
Driver Verification
After registration submission, the GoLakhor Administration Team conducts a thorough verification process.
Verification includes:
- Identity verification
- Driving license verification
- Vehicle ownership verification
- Vehicle registration verification
- Document authenticity checks
- Eligibility and compliance review
Only drivers who successfully pass the verification process will be approved and activated on the platform.
Driver Login
Approved drivers can log in using:
- Registered Email Address
- 6-Digit PIN
For security reasons:
- Multiple device login is not supported.
- One account can only remain active on one device at a time.
Permission Requirements
Drivers must allow:
- Location Access
- Camera Access
- Microphone Access
These permissions help improve ride management, verification, communication, and safety features.
For detailed information, visit:
https://golakhor.nattoint.com/privacy-policy/
2. Customer Registration Process
Customers can register through:
https://golakhor.nattoint.com/tbs-customer-register/
Information Required
Customers must provide:
- Full Name
- CID Number
- Date of Birth
- Phone Number
- Email Address
- Primary Location
- Profile Picture
- 6-Digit Login PIN
Customers must also accept the Terms and Conditions before registration.
Email Verification
After registration:
- An OTP is sent to the registered email address.
- The customer enters the OTP.
- The account becomes verified.
- The customer is redirected to the dashboard.
This verification process helps maintain account security and platform integrity.
3. Driver Dashboard & Features
After successful login, drivers gain access to their dashboard.
Dashboard Header
The top section displays:
- LD Code
- Driver Name
- Registered Location
- Vehicle Type
- Online/Offline Status
- Notifications
- Logout Option
Ride Requests
The Request Section displays incoming ride requests from customers.
Drivers can:
- View ride requests
- Accept rides
- Manage ride activities
Once accepted, rides are automatically moved to the Active Ride Section.
Earnings Ribbon
The earnings ribbon provides a quick overview of:
- Total Earnings
- Completed Rides
- Ride Statistics
- Other performance indicators
Earnings Section
Drivers can view:
- Daily Earnings
- Weekly Earnings
- Monthly Earnings
- Yearly Earnings
- Withdrawal History
Withdrawal Policy
Drivers may withdraw earnings directly from the platform.
To maintain transaction stability:
- Withdrawals are limited to once per week.
Transaction History
Every financial transaction is recorded.
Drivers can:
- View transaction details
- Track ride payments
- Review withdrawal records
Drivers may also generate transaction reports and receive PDF statements via email for a selected date range.
Ratings
The Rating Section displays:
- Customer ratings
- Individual reviews
- Average rating score
This helps drivers monitor service quality and customer satisfaction.
My Profile
Drivers can:
- View account details
- Review registration information
- Change their Login PIN
If personal information requires modification, drivers must contact GoLakhor Administration.
News Section
The News Section provides:
- Platform announcements
- Service updates
- Advertisements
- Promotional content
Post an Advertisement
Drivers can advertise products, services, or promotions by:
- Clicking the “Post an Ad” button
- Contacting WhatsApp: +975 16126519
Advertising charges apply depending on:
- Advertisement type
- Duration
- Audience preference
- Selected advertising plan
Contact Admin
Drivers may contact administration for:
- Account assistance
- Technical support
- Profile modifications
- General inquiries
Support Contact:
WhatsApp/Text/Call:
+975 16126519
Notifications
The Notification Section displays:
- Ride requests
- Payment updates
- Announcements
- System alerts
- Platform notifications
4. Customer Dashboard & Features
After login, customers are directed to their dashboard.
Dashboard Header
Displays:
- Customer Name
- Registered Location
- Notifications
- Logout Option
Detail Ribbon
Shows:
- Available Wallet Balance
- Email Address
- Phone Number
- Account Status
Add Fund
Customers can deposit money into their GoLakhor Wallet.
The wallet balance is used to:
- Book rides
- Pay drivers
- Complete platform transactions
Transfer Fund
Customers may transfer available wallet funds to their linked bank account, subject to applicable policies and processing requirements.
Book a Taxi
Customers can:
- Select Pickup Location
- Select Drop-off Location
- Submit ride requests
Active Ride
Displays:
- Accepted rides
- Ongoing rides
- Unpaid rides
- Ride status updates
Notifications
Customers receive:
- Ride updates
- Payment confirmations
- Transaction alerts
- Announcements
- Platform updates
News Section
Customers can view:
- Advertisements
- Platform announcements
- Service updates
Customers may also advertise by:
- Clicking “Post an Ad”
- Contacting WhatsApp: +975 16126519
Advertising charges apply based on selected plans and preferences.
Transactions
All transactions are recorded.
Customers can:
- View transaction details
- Track wallet activity
- Generate PDF transaction reports
- Receive reports through email
My Profile
Customers can:
- View profile details
- Edit selected information
- Change their Login PIN
For restricted profile changes, customers may contact administration.
Contact Admin
Customers may contact GoLakhor Administration for:
- Technical support
- Account inquiries
- Profile assistance
- General questions
Support Contact:
WhatsApp/Text/Call:
+975 16126519
5. How Taxi Booking Works
GoLakhor follows a wallet-based booking system designed to ensure smooth transactions between customers and drivers.
Step 1: Add Funds
Before booking a ride, customers must add sufficient funds to their GoLakhor Wallet.
Without sufficient wallet balance, ride requests may not be processed.
Step 2: Submit Ride Request
The customer:
- Selects Pickup Location
- Selects Drop-off Location
- Clicks “Book a Taxi”
Step 3: Driver Notification
The system instantly notifies all active drivers within the same Dzongkhag.
Each notified driver can review the request and decide whether to accept it.
Step 4: Ride Acceptance
The first driver who accepts the ride becomes assigned to that booking.
Once accepted:
- The ride is locked.
- Other drivers can no longer accept the request.
- The customer is notified immediately.
Step 5: OTP Generation
The customer receives a unique ride OTP.
This OTP serves as a secure ride verification code and helps protect both passengers and drivers.
Step 6: Driver-Customer Communication
Before pickup, customers and drivers can communicate through the platform to:
- Confirm pickup details
- Verify destinations
- Discuss accessibility requirements
- Confirm ride feasibility
Step 7: Ride Verification
When the driver arrives:
- The customer shares the OTP.
- The driver enters or verifies the OTP.
- The system confirms ride authenticity.
Once verified, the ride officially begins.
Step 8: Journey Completion
Upon reaching the destination:
- The driver clicks “End Ride”.
- The ride is marked as completed.
Step 9: Payment Processing
The customer receives a “Pay Now” option.
When payment is confirmed:
- Funds are deducted from the customer’s GoLakhor Wallet.
- The amount is transferred to the driver’s GoLakhor Earnings Account.
- Transaction records are generated for both parties.
Step 10: Ride Completion Record
The system stores:
- Ride details
- Payment information
- Transaction records
- Customer rating data
- Driver performance data
Both parties can review the completed ride from their respective dashboards.
GoLakhor is committed to providing a secure, transparent, and reliable transportation ecosystem by ensuring verified users, protected transactions, ride verification through OTP, wallet-based payments, and comprehensive account management for both customers and drivers.
