Terms and Conditions

Effective Date: June 2026

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Welcome to GoLakhor. These Terms and Conditions govern your access to and use of the GoLakhor platform, website, applications, services, and related features operated by Nattoint.

By creating an account, accessing, or using GoLakhor, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with these terms, you must not use the platform.

1. About GoLakhor

GoLakhor is a digital transportation platform that connects customers with verified drivers for taxi booking services. The platform also provides wallet services, ride management, transaction records, notifications, advertisements, and customer support services.

GoLakhor acts as a technology platform facilitating connections between customers and drivers and is not the owner of vehicles operated by independent drivers.

2. Eligibility

To use GoLakhor, users must:

Provide accurate and truthful information.
Be legally permitted to use transportation services under applicable laws.
Maintain only one account unless otherwise approved.
Comply with all platform rules and regulations.

GoLakhor reserves the right to reject, suspend, or terminate accounts that fail to meet eligibility requirements.

3. Account Registration

Customer Registration

Customers must provide:

Full Name
CID Number
Date of Birth
Phone Number
Email Address
Primary Location
Profile Photograph
6-Digit PIN

Customers must verify their email address through OTP verification before accessing platform services.

Driver Registration

Drivers must provide:

Full Name
CID Number
Date of Birth
Phone Number
Email Address
Nationality
Driving License Information
Vehicle Information
Vehicle Registration Number
Service Time
Service Location
Vehicle Photographs
Driver Photograph
Driving License Copies
6-Digit PIN

Driver accounts remain inactive until approved by GoLakhor Administration.

4. Driver Verification

All drivers undergo a verification process which may include:

Identity verification
License verification
Vehicle verification
Document verification
Background review

GoLakhor reserves the right to approve or reject driver applications at its sole discretion.

Submission of an application does not guarantee approval.

5. Account Security

Users are responsible for:

Protecting their login credentials.
Protecting their 6-digit PIN.
Maintaining account confidentiality.
Reporting unauthorized access immediately.

Users are fully responsible for activities conducted through their accounts.

Multiple-device login may not be supported and may result in automatic logout or access restrictions.

6. Ride Booking Process

Customers may book rides through the platform by:

Adding sufficient wallet funds.
Selecting pickup location.
Selecting destination.
Submitting a ride request.

Ride requests are sent to available drivers within the relevant service area.

The first driver who accepts the ride becomes the assigned driver.

Once accepted, the booking is locked and cannot be accepted by other drivers.

7. OTP Ride Verification

GoLakhor uses OTP verification for ride security.

Customers will receive a ride OTP after driver acceptance.

The OTP must only be shared with the assigned driver upon arrival.

Sharing OTP with unauthorized individuals may result in ride disputes for which GoLakhor may not be held responsible.

8. Customer Responsibilities

Customers agree to:

Provide accurate pickup and destination information.
Maintain sufficient wallet balance.
Treat drivers respectfully.
Follow applicable laws and regulations.
Refrain from abusive, threatening, or illegal conduct.

Customers must not:

Use false identities.
Create fraudulent bookings.
Harass drivers.
Damage vehicles.
Engage in unlawful activities during rides.

9. Driver Responsibilities

Drivers agree to:

Maintain valid licenses and vehicle documents.
Keep vehicles roadworthy and legally compliant.
Provide professional service.
Follow traffic laws.
Maintain respectful conduct toward customers.

Drivers must not:

Accept rides outside platform procedures.
Demand unauthorized payments.
Use false information.
Engage in misconduct or illegal activities.
Share customer information without authorization.

10. Wallet Services

GoLakhor uses a wallet-based payment system.

Customers may add funds to their wallet for ride payments.

Drivers receive ride earnings into their earnings account within the platform.

Wallet balances may only be used according to GoLakhor policies.

GoLakhor reserves the right to investigate suspicious transactions before processing them.

11. Payments and Ride Charges

Ride charges are calculated according to platform pricing policies.

Customers authorize GoLakhor to deduct applicable ride charges from their wallet balance after ride completion and payment confirmation.

Payment disputes may require investigation before resolution.

12. Driver Withdrawals

Drivers may request withdrawal of available earnings.

Withdrawal requests may be subject to:

Verification procedures
Processing timelines
Withdrawal limitations

Currently, drivers may withdraw earnings only once per week unless otherwise approved by GoLakhor Administration.

GoLakhor reserves the right to delay or reject withdrawals under suspicious or fraudulent circumstances.

13. Transactions and Records

All platform transactions are recorded.

Users may view:

Ride payments
Wallet transactions
Earnings
Withdrawals
Fund transfers

Transaction records generated by GoLakhor shall serve as official platform records unless proven otherwise.

14. Ratings and Reviews

Customers may rate drivers after ride completion.

Ratings help maintain service quality.

Users must not submit:

False reviews
Abusive reviews
Defamatory content
Misleading information

GoLakhor reserves the right to remove reviews that violate platform policies.

15. Advertisements and News Section

GoLakhor may provide a News Section containing:

Announcements
Updates
Promotions
Advertisements

Users may request advertisement placement through approved channels.

Advertisement fees may apply.

GoLakhor reserves the right to:

Approve advertisements
Reject advertisements
Remove advertisements
Modify advertisement placement

Advertisements promoting illegal, fraudulent, harmful, or inappropriate activities are prohibited.

16. Service Availability

While GoLakhor strives to provide uninterrupted services, we do not guarantee:

Continuous platform availability
Uninterrupted access
Error-free operation
Instant ride acceptance

Service interruptions may occur due to:

Maintenance
Technical issues
Network failures
Circumstances beyond our control

17. Limitation of Liability

GoLakhor serves as a technology platform connecting customers and drivers.

To the maximum extent permitted by law, GoLakhor shall not be liable for:

Driver conduct
Customer conduct
Personal disputes
Vehicle breakdowns
Delays
Traffic conditions
Losses arising from user negligence
Events beyond reasonable control

Users acknowledge that transportation services involve risks beyond the platform’s direct control.

18. Suspension and Termination

GoLakhor may suspend or terminate accounts that:

Provide false information.
Violate these Terms.
Engage in fraud.
Abuse platform services.
Threaten user safety.
Attempt unauthorized access to platform systems.

Termination may occur without prior notice where necessary to protect the platform or its users.

19. Intellectual Property

All platform content including:

Logos
Branding
Software
Graphics
Text
Designs

remain the property of GoLakhor, Nattoint, or their licensors.

Users may not copy, distribute, modify, or reproduce platform content without written permission.

20. Changes to Terms and Conditions

GoLakhor reserves the right to update these Terms and Conditions at any time.

Changes become effective upon publication on the platform.

Continued use of GoLakhor after updates constitutes acceptance of the revised terms.

21. Governing Law

These Terms and Conditions shall be governed and interpreted in accordance with the laws of the Kingdom of Bhutan.

Any disputes arising from the use of GoLakhor shall be subject to the applicable courts and legal authorities of Bhutan.

22. Contact Information

For support, inquiries, complaints, or account-related matters, contact:

GoLakhor Administration

WhatsApp / Call / Text:
+975 16126519

Email:
golakhor.nattoint.com@gmail.com

Website:
https://golakhor.nattoint.com

23. Acceptance of Terms

By registering, accessing, or using GoLakhor, you confirm that you have read, understood, and agreed to these Terms and Conditions and agree to comply with all applicable policies, rules, and requirements of the platform.